Customer satisfaction is the most important part of our business. New World Alpaca Textiles doesn't just want customers. We want fans. Alpaca products are a very special purchase, whether it is for you, your home or a gift. We want your shopping experience to be the best. Nothing makes us happier than hearing, "I love my alpaca I bought from you!" Fast shipping, quick turn around on custom orders and helping you find the perfect product, alpaca you will love is our highest priority. If you aren't satisfied with your order, please let us know so we can make it right.